The BTAQA scanner app: your staff's phone is the loyalty counter

Can you add a stamp for a customer who isn't in front of you?

Yes. Searching by card number is not only a fallback for unreadable codes. It opens the card from anywhere, because adding a stamp in BTAQA does not require the customer or their phone to be near your counter. The customer can send you their card number, or you can look them up by name or phone number on the Customers page of your dashboard, read the Card # column, and type it into the app.

After you add the stamp, the notification reaches the customer's wallet card wherever they are, so they know the stamp landed without visiting you. To prevent double entries, the system rejects a new stamp on the same card until 2 minutes have passed since the last one.

• Online store: add the stamp once the order is confirmed
• No fixed location, such as a mobile car wash or home services
• Delivery order or phone booking: the stamp reaches the customer without a visit

When does the app refuse to add a stamp?

The server checks every stamp before saving it and does not rely on what the phone screen shows. When it refuses, your staff see a message that explains why, instead of a button that does nothing.

The counter accepts up to 20 stamps in one action. That covers a group order and stops a slip from adding dozens at once.

• Less than 2 minutes have passed since the last stamp on the same card
• The card is complete and the reward has not been redeemed, so the app asks you to Redeem Reward first
• The loyalty card is inactive or has expired
• Your trial ended or your subscription is inactive, so the message asks you to renew from the dashboard
• The card belongs to another business, so it shows as not found

Who can do what in the app?

As the owner, you sign in with your email and password, or with Continue with Google or Continue with Apple, and get scanning, product management, and customer notifications. Your staff sign in with their own email and password, and can scan, add stamps, and redeem rewards.

Because a shared device can sit on the counter, the app offers a 4-digit staff PIN with auto-lock after an idle period you choose.

Does the app work with points cards?

Yes. If you choose a points card instead of a stamp card, the app shows the customer's balance and next reward after the scan. Your staff pick the products the customer bought, or type the bill amount, the app works out the points at the rate you set, and your staff tap Add points.

To redeem, your staff tap Redeem a reward and pick a reward the balance covers, and the server re-checks every number before saving. The same 2-minute wait applies between point additions on the same card.

What does the app look like in a cafe or a car wash?

In a cafe, the phone stays at the till. Your staff scan the card, tap the drinks the customer ordered, pick more than one item in the same scan if needed, and add the stamp. If your rule is one stamp per drink, they raise the counter to 2 in the same step.

At a car wash, your staff carry the phone to the car and turn on the Torch when the light under the canopy is low. The Staff PIN protects the phone if it sits on the counter between cars.